IBM Tech Sales Accelerator Program: Customer Success Manager (f/m/x) - #2056865

Introduction

Are you looking to kick-start your career in technology with a structured development path and fast-track growth opportunities? Our Elevate@IBM Program is designed for ambitious talents, offering hands-on training, mentorship, and real-world experience within IBM Customer Success Management. Over 12-24 months, you will work in our CSM talent hub, gaining critical skills before transitioning into your next career step.

Your Role And Responsibilities

As a Sales Engineer you'll work closely with clients to develop relationships, understand their needs, earn their trust and show them how IBM's industry leading solutions will solve their problems whilst delivering value to their business. Your primary responsibilities will include:

• Client Management and Strategy: Manage a dedicated client set and define, confirm and communicate the value of IBM's Automation technology at both the technical/architectural and business level.
• Solution Definition and Proof of Concept Delivery: Learn and employ Automation software solution-selling techniques to identify and engage decision makers and influencers, qualify business opportunities, and respond to clients' needs. Provide proof of concepts and simplifying technical concepts of business automation to ensure client comprehension.
• Credibility Building and Trust: Establish credibility and trust with clients, which is essential for closing complex technology deals.
• Sales Process Management: Manage the entire sales process and ensure delivery against KPIs, with a strong emphasis on new business sales, while expanding existing accounts.
  
  

Preferred Education

Master's Degree

Required Experience

Required technical and professional expertise

• Technical Education: Completed technical degree (Bachelor of Science or Master of Science) such as Computer Science, Engineering, Information Systems, or a related field.
• Automation Market Knowledge: Knowledge in the fields of IT-Automation (e.g. AIOps, Cloud Cost Management, Observability, Cloud and IT-operations technologies) and Application Modernization & Integration (DevOps, Kafka-based technologies, API-driven architectures, Containerization) to quickly become a trusted client advisor. Training on IBM's Automation offerings will be provided.
• Interpersonal and Communication Skills: Utilizing strong interpersonal and communication skills to influence diverse stakeholders within enterprises.
• Fluent in German (at least C1 level) and English.
  
  

Preferred Experience

Preferred technical and professional experience

• Business Goal Translation: Translating business objectives into technical solutions and offering guidance on technology strategies.
• Software Sales Experience: 1 – 2 years of experience in software sales with a proven track record of contributing to the resolution of client's issues ideally as architect.