Onboarding Manager - Connext Vivendi/Medifox DAN (m/f/d) - #2086103

Why voize? Because we’re more than just a job!

At voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day, improves documentation quality, and makes their workday significantly more efficient and enjoyable.

voize is Y Combinator-funded, already used in over 600 senior care facilities, and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annually—time that is spent on people instead of paperwork.

But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.

As a dynamic team, we combine cutting-edge technology with social impact.

Your Mission: Drive product activation through training

As an Onboarding Manager - Connext Vivendi/Medifox DAN, you’ll be responsible for delivering dynamic and engaging training sessions, both online and onsite, to ensure caregivers understand how to maximize the value of voize’s AI-powered solution. You will inspire and empower groups of 10-15 caregivers to embrace technology and enhance their documentation workflow, all while leveraging your caregiving experience.

Your Daily Business – No two days are alike

• Deliver impactful training: Facilitate both online and onsite training sessions for caregivers, ensuring they understand the product and feel confident using it.
• Lead Train the Trainer sessions: Empower voize coaches and senior users at our client locations to lead their own training groups.
• Monitor adoption: Track user progress and identify areas of low engagement, adjusting training content and strategies as needed to drive adoption.
• Provide real-time support: Address user challenges, answer questions, and collaborate with support teams to resolve issues effectively.
• Continuous improvement: Collect feedback from training sessions, refine training materials, and improve onboarding processes to enhance future sessions.
• Onsite visits: Conduct visits to customers with low adoption to re-engage and provide tailored support in person.
  
  

Your Skillset – What You Bring To The Table

• Proven experience with Connext Vivendi, Medifox DAN, or similar senior‑care documentation systems, with a solid understanding of documentation processes.
• Strong communication skills: You are able to present information clearly and empathetically, making complex topics accessible to non-technical users.
• Passion for training and coaching: Experience in delivering training sessions or mentoring others, ideally in a healthcare or caregiving context.
• Technical affinity: Comfort with technology and learning new software quickly, with the ability to teach others to use it effectively.
• Fluent in German (C2) with good knowledge of English.
• Willingness to travel 2-3 times per week to onboard our customers (based in Berlin, Munich, Cologne, or Frankfurt preferred).
  
  

Our Success Mindset – How we work at voize

• Empathetic educator: You teach with patience and clarity, making transitions feel effortless.
• Adaptable and proactive: You can quickly assess situations and adapt training approaches as needed to meet diverse user needs.
• Problem solver: You identify barriers to adoption and collaborate with support teams to find solutions that help users succeed.
• Collaborative spirit: You partner across Support, Product, and CS to deliver outstanding onboarding.
  
  

Growing together – what you can expect at voize

• Become a co-creator of our success with virtual stock options.
• Our office is in Berlin, with a flexible remote work policy.
• Flexible working hours because you know best when you work most efficiently!
• Access to various learning platforms (e.g., Blinkist, Audible, etc.).
• We have an open culture and organize regular work weeks and team events to collaborate and bond.
• We are a fast-growing startup, so you'll encounter various challenges, providing the perfect foundation for rapid personal growth.
• Your work will make a real impact, helping alleviate the workload for healthcare professionals.
• Free Germany Transport Ticket and Urban Sports Club membership.
• 30 days of vacation – plus your birthday off!
  
  

Ready to talk? Apply now!

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!