Solutions Engineer - Vivendi - #2227844

Why voize? Because we’re more than just a job!

At voize, we’re revolutionizing the healthcare industry with AI: Nurses simply speak their documentation into their smartphones, and our AI automatically generates the correct entries. This saves each nurse an average of 39 minutes per day, improves the quality of documentation, and makes their daily work much more rewarding.

voize is YCombinator-funded, already in use at over 1000 senior care homes, and has grown by 100% in the last 90 days. Our customers save over 3.5 million hours annually - time spent on people instead of paperwork.

But this is just the beginning. With our self-developed voize AI, we’re transforming not only the healthcare industry, but also have the potential to create value in many other sectors – from healthcare to inspections.

As a dynamic team, we blend cutting-edge technology with social impact. And now, we are looking for You to join us!

Your Mission: Delight customers, optimise processes!

As a Technical Support Engineer at voize, you own the full technical journey of our customers - from the first presales check to ongoing operations. You’re the primary technical point of contact, bridging voize and customer IT. By validating infrastructure, configuring secure setups, solving technical issues, and scaling deployments, you ensure a smooth experience and long-term success.

Your Daily Business – No two days are alike

• Support presales calls to assess infrastructure, spot blockers, and guide evaluations
• Lead implementations focusing on Vivendi NG, Mobil, PD, and customer environments (Windows/Linux, firewalls, MDMs, APIs)
• Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy
• Support technical scaling (e.g., growing user bases, infra changes)
• Document setups and technical handoffs for smooth internal collaboration
• Flag recurring issues and contribute to internal tools, docs, or processes
  
  

Your Skillset – What You Bring To The Table

• You’re a Vivendi expert – you’ve administered, configured, and deeply understand the Vivendi infrastructure in real-world deployments, including Vivendi NG, Mobil, and PD administration
• Solid Windows/Linux system administration and network configuration skills (firewalls, proxies, routing)
• Familiarity with VMware, Docker, and web servers (Nginx, Apache, IIS)
• Strong troubleshooting skills across APIs, browsers, infrastructure, and devices
• Clear communicator with empathy for both technical and non-technical users
• Proactive, self-directed, and skilled in documentation and technical handoffs
• Willingness to travel to customers onsite when needed (once per quarter)
  
  

Our Success Mindset – How we work at voize

• You speak both German (native) & English (business fluent) to support customers and collaborate with the team
• You’re resilient - you see challenges as opportunities, not obstacles
• You work iteratively - test, learn, and improve instead of aiming for perfection
• You value open feedback and contribute to a positive, transparent team culture
  
  

Growing together – what you can expect at voize

• Become a co-creator of our success with stock options
• Our office is in Berlin, with a flexible remote work culture, and we are pet-friendly!
• Flexible working hours because you know when you work best!
• Access to various learning platforms (e.g., Blinkist, Audible, etc.)
• Open culture with regular work weeks and team events to collaborate and bond.
• Rapid personal growth in a fast-growing startup.
• Your work will make a real impact, helping alleviate the workload for healthcare professionals
• Free Germany Transport Ticket and Urban Sports Club membership
• 30 days of vacation – plus your birthday off
  
  

Ready to talk? Apply now!

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!