(Senior) Product Manager (m/f/d) Digital Health - #2237628

BetterDoc


Date: vor 6 Stunden
Stadt: Köln
Vertragstyp: Ganztags
Arbeitsplan: Volle Tag
BetterDoc
About This Position

"Your help is hard to put into words, because you offer a service that you would think only millionaires get! If I could, I would give you 13 out of 10 points."

  • Heidrun, 74 years

(for learning more on her case, please read until the end)

Who is the right doctor or clinic for my situation? Who has the most experience with my condition? Choosing the right doctor has a significant impact on treatment success.

From experience, we know that internet research on the quality of doctors and clinics is time-consuming and frustrating for lay people. Targeted marketing is hardly distinguishable from actual competence and quality. With BetterDoc, the patient has access to crucial information: we find the best possible doctor for the personal situation based on reliable data.

The Product Development Team @ BetterDoc

We are building a product that helps patients get the best possible health outcome for their situation. We are proud to trust our people instead of controlling them. We value curiosity and learning - to support this, we offer dedicated time for personal development and growth, every Friday.

We depend on self-motivation. We offer a lot and count on you to grab what you need.

You take responsibility in changing the way healthcare works in Europe and beyond. Your work contributes to our mission of helping one million people over the next few years find the best possible care through the right medical experts and clinics.

Your mission

Patient Centricity and Impact

  • You are inspired by helping people making informed decisions about their health
  • Lead the patient service product team to ensure the efficient onboarding and aftercare of patients - selected key outcomes of your work are:
    • Patients understand our service and trust us
    • We are collecting often sensitive data accurately, efficiently and transparently
    • Agents efficiently service patients through multiple channels
Product Leadership

  • Seek domain expertise and synthesize insights from cross-functional stakeholders (Business Development, Compliance, Marketing, Medical Science, Operations). Enrich insights with competitive intelligence and user research to inform and shape future opportunities.
  • Leverage and empower data analysts in your product team to identify performance trends, anomalies, and improvement opportunities.
  • Rationalize and consistently maintain opportunities against our strategic objectives, so that you can prepare and present options for smart decisions and align roadmaps with stakeholders for best impact, keeping in mind viability, feasibility and desirability
  • You are the voice of the product team into the organization and keep stakeholders informed about achievements, progress and risks with transparency and clarity.

Product Execution and Delivery

  • Lead collaborative discovery and delivery processes with engineering, design, QA, data analytics, and domain expert teams to maximize collective expertise.
  • Create and maintain domain models and the right amount of documentation to ensure shared understanding across teams and absolute correctness of our data.
  • Author high quality Product Requirements Documents (PRDs) that translate complex requirements into smart, clear, actionable specifications.

Continuous Learning

  • Further yours and our product management craft so that we excel in our mission and as professionals
  • Leverage GenAI tools and methodologies to enhance productivity, insights, and product innovation

Your profile

Essential Experience

  • 4+ years of product management experience
  • Proven success in designing customer support systems, lead management workflows and customer relationship management across multiple channels
  • Deep familiarity with modern product management approaches (Cagan's "Inspired", Torres' continuous discovery habits) and practices (Opportunity Solution Tree, Story Mapping, Impact Mapping, Domain Modelling, Prioritization Frameworks, Design Sprints etc.)

Preferred Qualifications

  • Understanding of the German and Swiss Healthcare System or relevant experience in other regulated industries
  • Internationalization and roll-out to other jurisdictions
  • Proficient with modern prototyping tools and rapid validation techniques

Skills & Attributes

  • Avid learner with a strong and consistent track record of rapid skill and knowledge growth
  • Exceptional eye for detail with proven ability to maintain accuracy across complex feature requirements and data models
  • Excellent written and verbal communication skills
  • Collaborative leadership style with ability to influence without authority
  • Comfort with ambiguity and rapid iteration
  • German and English language proficiency

At BetterDoc, you will work to deliver value, not implement a feature. We value curiosity, the will to learn and the drive to deliver great software. We look for people that want to see their influence on what was created and who are proud of their craft. While most of your work may be remote, you must be comfortable traveling to Cologne for workshops and team events to build in-person connections and stay aligned with key stakeholders..

Please be aware that if you do not live in a country belonging to the European Union or you are not planning to move to the EU, we cannot follow up on your application.

What BetterDoc Offers You

  • An interesting and challenging role with excellent development prospects and creative opportunities
  • Room for creativity and personal development
  • “Innovation Fridays” to learn, explore and share innovative ideas.
  • The opportunity to elevate the topic of "Quality in Medicine" to a unique level in Europe and help millions of people with your work
  • A motivated and high-profile team (Engineers, Medical Experts, Data Analysts and Scientists, Product Designers, etc.)
  • Flexible working hours & remote work
  • International work atmosphere
  • "Deutschland-Ticket" for local transport with a subsidy from BetterDoc
  • Latest hardware (Macbook Pro)
  • Contribution to the Urban Sports Club
  • Company pension plan (bAV) with a 30% employer contribution
  • Additional flexibility through workations within the EU
  • ... And last but not least – helping people like Heidrun:

The senior citizen has been experiencing leg and foot pain while walking for several years. Her previous doctor diagnosed peripheral arterial occlusive disease in both legs. The patient underwent surgery to insert stents, but only achieved slight improvement.

Unhappy with the results of the operation and her overall health situation, the 74-year-old sought the expertise recommended by BetterDoc. The specialist thoroughly examines the senior citizen and suggests that circulatory problems may be due to a narrowing of an abdominal artery. Consequently, he refers her to a hospital for further investigation. An angiography is conducted, confirming the specialist's suspicions: the patient indeed has a severe narrowing of an abdominal artery, causing the pain in her legs.

This issue can be addressed through surgery, offering a causal treatment for the patient's pain.

About Us

Who we are and what we do

We are BetterDoc. A young digital health company with over 200 employees in Cologne and Allschwil. We support patients with serious illnesses and complex diagnoses by finding the best possible doctors for their specific health problem. To do this, we use and analyze publicly available quality data as well as the expertise of our expert panel and the valuable experience of other patients. Since 2012, we have already been able to help many thousands of patients in finding the right doctor for their specific health problem. We have also been part of the Otto Group since 2022, which supports us in our mission.

Why we do it

We want to give every single patient the best possible access to healthcare in Germany and Switzerland. It is still far too common for patients to be left alone after a diagnosis, hoping for a competent second opinion and having to undergo unnecessary treatment or surgery - a major burden for patients and our healthcare system. Our services contribute to greater transparency in the healthcare system, enable patients to make informed decisions and improve their quality of life when choosing the best qualified doctor.

Who we are committed to

BetterDoc is solely committed to the well-being of the patient. Owner-managed since our founding in 2012, we act independently of doctors, clinics and networks and thus avoid conflicts of interest with our doctor research. We work closely with (health) insurances in Germany and Switzerland and ensure that, with these collaborations, our patients can use the BetterDoc service for free. We also integrate our service into the corporate health management of employers throughout Germany.

Where we want to go

More than 20 million people already have free access to our service. Through further collaborations in the insurance and employer sectors, we want to continuously increase the number of patients to whom BetterDoc is available at no cost so we can meet their individual needs.

A job that matters

There are few other German digital health companies in which you would have such a direct opportunity to help people who have suffered a health emergency and to improve their quality of life. Whether in software development, accounting or patient care - our employees make a valuable contribution to society with their work.

Interested?

You want to support us on our exciting mission and change the healthcare market? Then apply now! You can upload your application documents in our application portal.

Your contact person in Human Resources is Jonas Topp ([email protected]).

Wie bewerbe ich mich?

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