Customer Success Agent (m/f/d) Buyer Engagement - #2696269

Cologne I Hybrid (3-4 days in the office)

Kick-start your career in an international automotive tech marketplace!

Are you passionate about building relationships, helping customers succeed, and working in a fast-paced environment? Do you enjoy speaking with people, finding solutions, and driving business growth? If so, this could be the perfect next step for you.

We're looking for a Customer Success Agent to join our growing team in Cologne. In this role, you'll work directly with automotive dealers across Germany, helping them discover and buy vehicles through our innovative marketplace. You'll become a trusted partner to our customers, supporting them from onboarding through to becoming active, loyal buyers.

What You'll Do

As part of our Customer Success team, you'll:

• Build relationships with automotive dealers and become their trusted point of contact
• Identify and engage potential new customers through outbound calls, referrals, and campaigns
• Guide new customers through the onboarding process and help them get started successfully
• Support customers on their journey to their first purchase and encourage ongoing platform activity
• Understand customer needs and recommend relevant vehicle buying opportunities
• Monitor customer activity and proactively reach out to increase engagement and retention
• Collaborate with teams across Marketing, Customer Service, Logistics, Claims, and Sales Operations
• Keep customer information up to date in our CRM system
• Contribute ideas to improve customer satisfaction and marketplace performance

What We're Looking For

This role is ideal for someone with first professional experience who wants to develop a career in Customer Success, Account Management, or Sales.

You'll be a great fit if you have:

Native-level German skills

Business-level English (B2/C1)

first experience in customer service, customer success, account management, retail, hospitality, sales support, recruitment, or another customer-facing role

Confidence communicating by phone and email

A proactive and positive attitude with a strong customer focus

Strong organizational skills and the ability to manage multiple priorities

Interest in working with data, customer insights, and digital platforms

The ability to work independently while collaborating within an international team

Nice to Have

• Experience within automotive, e-commerce, or online marketplaces
• Knowledge of CRM systems such as Salesforce
• Experience working in a multicultural environment
• Familiarity with Power BI or reporting tools

What We Offer

A genuine opportunity to grow your career in Customer Success

An international and collaborative working environment

Modern office in Cologne with a hybrid working model (3-4 office days per week)

Learning and development opportunities to help you grow professionally

Supportive team culture where your ideas and contributions matter

Exposure to one of Europe's leading automotive marketplaces

Ready to Join Us?

If you're an ambitious early-career professional who enjoys building relationships, solving problems, and delivering excellent customer experiences, we'd love to hear from you.

Apply today and help shape the future of digital vehicle remarketing.

Questions?

Feel free to reach out directly via WhatsApp for an informal conversation about the role:

Lena Horstmann

WhatsApp: +49 151 40490389

Please Note

We are managing this recruitment process directly and kindly ask recruitment agencies not to contact us regarding this vacancy. Unsolicited CVs or candidate profiles submitted by agencies will not be accepted and no fees will be paid.